Statutory Right to Cancel & 31-Day Returns

Country selected: United Kingdom. The information on this page applies to orders delivered to United Kingdom.

Below you will find your statutory right of withdrawal (14 days) as well as the conditions of our voluntary 31-day return policy, which goes beyond it.

Statutory Right of Withdrawal

Instructions on Withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day,

– on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, in the case of a sales contract for one or more goods ordered in one order and delivered together;

– on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good, in the case of a contract relating to multiple goods ordered by you in one order and delivered separately;

– on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece, in the case of a contract relating to delivery of a good consisting of multiple lots or pieces.

Exercising the right of withdrawal

To exercise the right of withdrawal, you must inform us

Nain Trading GmbH
Brook 7
20457 Hamburg
Germany
Email: [email protected]
Phone: +49 40 334 600 870

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

You can also exercise your right of withdrawal online via our withdrawal function. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by email) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).

The reimbursement will be made without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. This does not apply if we have offered to collect the goods.

Return of the goods

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Before returning the goods, please request a return label and the return instructions applicable to your order from our customer service. Depending on the item, its size and the country of dispatch, the actual return address may differ from our business address. Larger rugs can be collected by a freight carrier on request.

Costs of returning the goods

We will bear the direct cost of returning the goods, provided that you use the return label we provide or the return transport we organise.

If you return the goods without prior arrangement or via a carrier of your own choosing, you will bear the direct cost of returning the goods yourself. This also applies to any additional costs arising from a more expensive shipping method chosen by you.

Compensation for diminished value

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

With rugs, you may therefore examine the goods in the way you would be able to in a store. Any use, soiling, damage or alteration going beyond such an examination may lead to reasonable compensation for the diminished value.

Exceptions to the Right of Withdrawal

Custom-made and personalised goods

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer, or that are clearly personalised.

This concerns in particular rugs and other goods manufactured or adapted according to your individual specifications, dimensions, colours, materials, patterns or other personal requirements.

Your statutory rights in the event of defects or non-conforming performance remain unaffected, including for custom-made items.

Model Withdrawal Form

If you wish to withdraw from the contract, you may copy the following text, complete it and send it to us by email or post:

31-Day Voluntary Return Policy

In addition to any statutory rights you may have, Nain Trading grants you a voluntary return period of 31 days in total from receipt of the goods for deliveries to United Kingdom.

This means you have a full 31 days to decide whether the rug is right for your home. The voluntary return period begins upon receipt of the goods and, where a statutory right of withdrawal exists, runs in parallel to it. During any statutory withdrawal period, the statutory provisions apply irrespective of the conditions of this voluntary return policy – your legal rights are never restricted.

Conditions

Return deadline

The return must be registered with us no later than the 31st day after receipt of the goods. Notifying us in time is sufficient to meet the deadline.

Condition of the goods

Under the voluntary return policy, goods can be returned if they have only been examined in the way that would be customary in a store and necessary to assess the item.

The goods must not show any damage, stains, odours, signs of use or other impairment caused by handling that goes beyond such an examination.

Please handle delicate hand-knotted rugs with particular care and avoid soiling, pet hair, cigarette smoke, moisture, improper cleaning or alterations to the pile, fringes or edges.

Packaging

Where possible, please use the original packaging or equivalent packaging suitable for transport. The absence of the original packaging does not on its own exclude the voluntary return.

You are, however, responsible for packing the goods in such a way that they are adequately protected during the return transport.

How the Return Works

1. Register your return

Register your return within the 31-day period directly in your customer account under Manage your order, via our contact form or by email to [email protected].

Please state your order number and the items you wish to return where possible. We will then send you the return documents and further instructions for the return transport, tailored to shipments from United Kingdom.

2. Return shipment

Use the return label we provide or the return transport we organise – this way, the return is free of charge for you. Larger rugs can be collected by a freight carrier on request.

Do not attach a shipping label directly to the product or its original packaging – always use suitable outer packaging.

3. Refund

After receipt and inspection of the returned goods, we refund the reimbursable purchase price via the payment method used for the order.

Return Shipping Costs

Within the voluntary return policy, we bear the direct costs of the return shipment if you use our return label or the return transport we organise.

If you commission your own carrier or return the goods without our return documents, you bear the resulting costs yourself. Shipping costs you have paid out of pocket will not be reimbursed in that case.

Refund

The refund is usually issued within a few business days after the inspection of the returned goods has been completed. Depending on your payment provider, it may take additional time until the credit appears in your account.

Costs for a delivery option you chose beyond our least expensive standard delivery, as well as the costs of a return transport you commissioned yourself, are not refunded under the voluntary return policy.

In the event of a deterioration of the goods attributable to handling beyond the customary examination, we reserve the right to reduce the refund appropriately or to decline the voluntary return. Your statutory rights remain unaffected.

Exclusions

Custom-made items

The voluntary return policy does not apply to goods that have been manufactured or adapted according to individual specifications or clearly tailored to personal requirements.

This includes in particular rugs in custom dimensions, colours, materials or patterns as well as other customer-specific productions.

Damaged or excessively used goods

Excluded from the voluntary return policy are goods that, after receipt, have been used beyond the necessary examination, soiled, damaged, altered or handled improperly.

This exclusion does not apply if the impairment already existed upon handover or is due to a defect in the goods.

Statutory Rights

The voluntary return policy restricts neither any statutory right of withdrawal nor your statutory warranty, guarantee or other consumer rights applicable in United Kingdom.

In the case of defective, damaged or incorrectly delivered goods, your statutory claims apply irrespective of this voluntary policy – and the return shipment is free of charge in that case as well. Please contact us at [email protected] or +49 40 334 600 870.

Seller

Nain Trading GmbH
Brook 7
20457 Hamburg
Germany
Email: [email protected]
Phone: +49 40 334 600 870