Nain Trading

Statutory Right to Cancel & 31-Day Returns

Country selected: United States. The information on this page applies to orders delivered to United States.

Your Return at a Glance

Would you like to return a rug? No problem – it is as simple as this:

✓ 31 days to decide: You may return any item within 31 days of receipt – no reasons needed.

✓ Free return shipping to United States addresses: With our return label or the return transport we organise, sending the item back costs you nothing.

✓ Full refund: Your money is returned via the payment method you originally used.

How it works:

1. Register your return – under Manage your order, via our contact form or by email to [email protected]
2. Receive the return label or return documents from us
3. Pack the item securely and send it back – we take care of the rest

Please note: Custom-made items produced to your individual specifications (e.g. made-to-measure rugs) are excluded from withdrawal and returns. Goods may only be inspected as you would be able to in a store.

31-Day Voluntary Return Policy

In addition to any statutory rights you may have, Nain Trading grants you a voluntary return period of 31 days in total from receipt of the goods for deliveries to United States.

This means you have a full 31 days to decide whether the rug is right for your home. The voluntary return period begins upon receipt of the goods and, where a statutory right of withdrawal exists, runs in parallel to it. During any statutory withdrawal period, the statutory provisions apply irrespective of the conditions of this voluntary return policy – your legal rights are never restricted.

Conditions

Return deadline

The return must be registered with us no later than the 31st day after receipt of the goods. Notifying us in time is sufficient to meet the deadline.

Condition of the goods

Under the voluntary return policy, goods can be returned if they have only been examined in the way that would be customary in a store and necessary to assess the item.

The goods must not show any damage, stains, odours, signs of use or other impairment caused by handling that goes beyond such an examination.

Please handle delicate hand-knotted rugs with particular care and avoid soiling, pet hair, cigarette smoke, moisture, improper cleaning or alterations to the pile, fringes or edges.

Packaging

Where possible, please use the original packaging or equivalent packaging suitable for transport. The absence of the original packaging does not on its own exclude the voluntary return.

You are, however, responsible for packing the goods in such a way that they are adequately protected during the return transport.

How the Return Works

1. Register your return

Register your return within the 31-day period directly in your customer account under Manage your order, via our contact form or by email to [email protected].

Please state your order number and the items you wish to return where possible. We will then send you the return documents and further instructions for the return transport, tailored to shipments from United States.

2. Return shipment

Use the return label we provide or the return transport we organise – this way, the return is free of charge for you. Larger rugs can be collected by a freight carrier on request.

Do not attach a shipping label directly to the product or its original packaging – always use suitable outer packaging.

3. Refund

After receipt and inspection of the returned goods, we refund the reimbursable purchase price via the payment method used for the order.

Return Shipping Costs

Within the voluntary return policy, we bear the direct costs of the return shipment if you use our return label or the return transport we organise.

If you commission your own carrier or return the goods without our return documents, you bear the resulting costs yourself. Shipping costs you have paid out of pocket will not be reimbursed in that case.

Refund

The refund is usually issued within a few business days after the inspection of the returned goods has been completed. Depending on your payment provider, it may take additional time until the credit appears in your account.

Costs for a delivery option you chose beyond our least expensive standard delivery, as well as the costs of a return transport you commissioned yourself, are not refunded under the voluntary return policy.

In the event of a deterioration of the goods attributable to handling beyond the customary examination, we reserve the right to reduce the refund appropriately or to decline the voluntary return. Your statutory rights remain unaffected.

Exclusions

Custom-made items

The voluntary return policy does not apply to goods that have been manufactured or adapted according to individual specifications or clearly tailored to personal requirements.

This includes in particular rugs in custom dimensions, colours, materials or patterns as well as other customer-specific productions.

Damaged or excessively used goods

Excluded from the voluntary return policy are goods that, after receipt, have been used beyond the necessary examination, soiled, damaged, altered or handled improperly.

This exclusion does not apply if the impairment already existed upon handover or is due to a defect in the goods.

Statutory Rights

The voluntary return policy restricts neither any statutory right of withdrawal nor your statutory warranty, guarantee or other consumer rights applicable in United States.

In the case of defective, damaged or incorrectly delivered goods, your statutory claims apply irrespective of this voluntary policy – and the return shipment is free of charge in that case as well. Please contact us at [email protected] or +49 40 334 600 870.

Seller

Nain Trading GmbH
Brook 7
20457 Hamburg
Germany
Email: [email protected]
Phone: +49 40 334 600 870