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The details

31 days right of return

For all rugs purchased from Nain Trading, we offer a voluntary right of return in addition to the statutory right of withdrawal. The period for exercising the voluntary right of return begins at the end of the statutory withdrawal period and ends 31 days after receipt of the goods. Sending the goods in time is sufficient to meet the deadline.

To exercise the voluntary right of return, the goods must be returned in their original condition, intact and undamaged, in the original or equivalent packaging. If you would like to use our return service, please contact our customer service by email ([email protected]) or phone. You will then receive return instructions and your return label via email. If you are unable to print the label, we can alternatively send the documents to you by post.

Please note: The 31-day return option does not apply to custom-made items or purchased gift vouchers.

Returns using our return service are free of charge. Parcels sent freight collect will not be accepted. If you return goods independently (e.g. via post), we will not cover the shipping costs.

Returns must be sent to:
Nain Trading GmbH
Brook 7
20457 Hamburg
Germany

Refunds will always be issued using the same payment method you used for the original purchase — for example, to your credit card or bank account.

This voluntary return policy does not affect your statutory right of withdrawal, which remains fully valid and independent. Until the end of the statutory withdrawal period, only the legal terms apply. The voluntarily granted return policy also does not limit your statutory warranty rights, which remain unaffected.

Please refer to the section “Return and Refund Conditions” below for applicable return guidelines.